About the Role

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We are looking for a dynamic professional to manage school/client relationships end-to-end, combining teacher training, academic implementation, business development, cross-sell/up-sell, client retention and customer success.

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The role will involve working closely with schools, educators and key decision-makers to ensure successful implementation, drive product adoption, identify growth opportunities and build long-term partnerships.

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Key Responsibilities

Manage relationships with existing schools/clients and act as the primary point of contact.

Conduct teacher training, workshops and academic enablement sessions for partner schools.

Ensure effective implementation, adoption and utilization of education programs/products.

Understand client requirements and identify opportunities for cross-selling and up-selling relevant products and solutions.

Drive renewals, client retention and long-term account growth.

Monitor client satisfaction, engagement and program performance.

Proactively identify challenges and coordinate with internal teams to resolve client issues.

Build strong relationships with school leadership, principals, coordinators and teachers.

Conduct regular client reviews and share insights, outcomes and recommendations.

Support business development by identifying expansion opportunities within existing accounts.

Maintain a structured pipeline of renewals, upsell/cross-sell and expansion opportunities.

Work closely with Sales, Academic and Operations teams to ensure a seamless pre-sales to post-sales journey.

Gather client feedback and translate it into actionable improvements for products and services.

Travel to schools/clients as required for training, reviews, relationship management and business development.

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What We’re Looking For

3+ years of experience in Education / EdTech / School Partnerships / Customer Success / Academic Implementation / Business Development.

Prior experience in teacher training or academic coaching is highly preferred.

Strong understanding of the school ecosystem and education stakeholders.

Experience managing existing clients/accounts and driving retention and renewals.

Exposure to cross-selling, up-selling or account expansion.

Strong communication, presentation and relationship-management skills.

Ability to conduct engaging training sessions and presentations for teachers and school leadership.

Commercial orientation with the ability to identify and convert growth opportunities.

Willingness to travel extensively as required.