About Role:

The Manager / Assistant Manager – International Delivery is accountable for execution

excellence across international programs, ensuring high learner satisfaction, strong

completion outcomes, and efficient delivery at scale. The role leads a team of Program

coordinators / Delivery Executives and partners closely with universities and internal

stakeholders to deliver predictable, high-quality program experiences for global

learners.

Roles & Responsibilities:

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Program Delivery & Quality

• Own end-to-end delivery of assigned international programs across cohorts.

• Ensure adherence to academic calendars, SLAs, and partner commitments.

• Proactively identify and resolve delivery risks and learner escalations.

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Learner Experience & Outcomes

• Act as the experience owner for global learners across programs.

• Drive key metrics: NPS, CSAT, attendance, retention, and completion.

• Ensure timely and effective resolution of academic and operational issues.

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Team Leadership

• Lead, coach, and performance-manage a team of Program Managers / Delivery

Executives.

• Drive role clarity, accountability, and productivity benchmarks.

• Build a learner-first, outcome-oriented team culture.

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Operational Efficiency & Cost

• Improve delivery efficiency through better planning, process standardisation, and

automation.

• Support scale without proportional increase in cost or errors.

• Track delivery cost and productivity metrics.

Stakeholder Management

• Act as delivery SPOC for international university partners.

• Collaborate with Sales, Marketing, Admissions, Faculty Ops, Tech, LMS, and

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Finance teams.

• Provide structured updates and manage escalations.

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Success Metrics

• Learner NPS / CSAT

• Program retention & completion rates

• SLA adherence & delivery accuracy

• Cost efficiency & team productivity

• Completion rates

• Live Session ratings

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Eligibility & Experience

• 6–10 years of experience in program delivery, operations, or academic services.

• Minimum 2 years of people management experience.

• Exposure to international learners/customers, global time zones, or university

partnerships preferred.

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Key Skills

• Strong execution and problem-solving mindset

• Proven people leadership and stakeholder management

• Data-driven decision-making

• Clear communication and ownership mindset

• Strong MS Excel skills

• Strong written and verbal communication skills

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Who Should Apply

• High-performing individual contributors ready to scale impact through people

leadership

• Current delivery leaders seeking broader program and stakeholder ownership

• Candidates passionate about building world-class learner experiences globally