The Role

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This is an ownership role.

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Unlike a monitoring or advocacy function, you don’t just notice when a student is off track — you’re accountable for getting them back on track and, ultimately, for the outcome: a placement, or a real step up into AI or Cloud. You’ll carry a cohort of students end-to-end.

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You won’t do this alone. You’ll have access to coaches and subject-matter experts (technical delivery specialists, career strategists) and can bring them into group sessions or 1:1 calls whenever a student needs something beyond what you can personally deliver — a deep technical walkthrough, a mock interview in a specialist domain, etc. Coordinating that access is part of the job. Owning the outcome, regardless of who’s in the room, is the rest of it.

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What to Expect

Own a cohort of students end-to-end — their progress, their targets, and ultimately their outcome (placement or a documented upskilling step into AI/Cloud).

Run regular group sessions and check-ins, primarily facilitating rather than lecturing — creating the space, keeping momentum, and knowing when to bring in a specialist.

Identify when a student needs something you can’t personally provide (deep technical instruction, a niche mock interview, etc.) and coordinate access to the right coach or expert — without losing ownership of the student’s overall progress.

Track and drive each student’s progress against weekly/monthly targets and placement-guarantee conditions — not just observe them, but actively work to move the needle.

Stay credible in technical conversations with working IT professionals — you don’t need to out-code them, but you need to speak their language on Cloud, DevOps, and AI career paths convincingly.

Work a 10:00 PM – 8:00 AM shift (your local time), giving you meaningful overlap with all major US time zones during their working day.

How This Differs From Our Advocacy Role

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The organization also has a Student Success & Advocacy Manager role, whose job is to monitor and flag issues, then hand them off.

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This role is the opposite end of that: you don’t hand issues off — you own them through to resolution.

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Where the org chart settles (whether this role sits alongside, above, or eventually absorbs parts of the existing delivery coaching function) is still being finalized internally; the accountability described above is what’s fixed.

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D. Shift & Working Style

This role runs 10:00 PM–8:00 AM your local time, every working day. Tell me honestly about your experience with overnight or non-standard shifts — what’s worked, and what hasn’t.

How do you stay sharp and personable with students at 3:00 AM your time versus your first session of the night?

This is a location-independent role. What does your ideal working setup look like, and what could disrupt it?

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KPIs

Placement rate (or documented upskilling milestone rate) for your owned cohort, against the qualifying-role threshold.

% of students meeting weekly/monthly targets and placement-guarantee conditions on pace.

% of stalled/at-risk students brought back on track within a defined window.

Appropriate use of expert escalation — students getting the right specialist help without you losing ownership of their overall progress.

Group session attendance and engagement rate.

Student satisfaction / NPS for your cohort